Frequently Asked Questions
Everything you need to know about your Melt Cosmetics experience.
Are your products cruelty-free?
Yes, Melt Cosmetics is 100% cruelty-free. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
When will my order ship?
Standard orders are typically processed within 3-5 business days. During high-volume sales or new collection launches, processing may take up to 7-10 business days.
What is your return policy?
We accept returns on unused or gently used products within 30 days of purchase. Please note that original shipping fees are non-refundable and return shipping is the responsibility of the customer.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International customers are responsible for all customs duties, taxes, and fees imposed by their local government.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
Are your products vegan?
While many of our products are vegan, some contain ingredients like carmine or beeswax. Please check the individual product pages for a full ingredient list and vegan status.